Training

The best investment for any business is to ensure staff are trained in basic security knowledge so that they can contribute to every day security protection levels.

Our SITO (now Skills for Security) and Edexcel certified ‘Trainers’ have provided security courses for our officers as well as clients staff for many years. We adhere to the new SIA approved syllabus, arrange independent examinations and submit applications for SIA licencing. We can either train client staff at our own training facilities or arrange courses at client premises to accommodate work schedules.

Our training courses include:

CCTV Public Space Surveillance

This course is a legal requirement for all CCTV users when CCTV cameras are allowed to scan into a public space: Course contents include:

Role and responsibility of a CCTV operator and other CCTV staff
Codes of practice
Operational procedures and guidelines
CCTV equipment and operation
Communication
Access Control
Legislation
Dealing with incidents
Surveillance techniques
Health and safety
Emergency procedures

Effective Leadership

This course benefits supervisors and managers so that they understand:

Leadership skills
The role of a supervisor/manager
How to improve suspension
Planning and organisation
Styles of leadership
How to deal with people
Team building - how to develop teams
How to 'chair' team meetings and understand their importance
Motivation and its impact in the workplace
How to motivate staff
How to deal with change management
Time management
Problem solving and decision making
Assertiveness
How to handle conflict

An insight to Employment Legislation

This course is a must for all line managers and supervisors likely to deal with any disciplinary issues. It will enable you to understand:

The Dispute Resolution Regulations 1994

How to conduct a disciplinary investigation

What action to take when a disciplinary matter occurs

When or not to suspend an employee

How to conduct a disciplinary hearing

How to deal with a protected disclosure (whistleblowers)

The Grievance Procedure (DRR 2004)

How to handle grievance

How to conduct a grievance meeting

What documentation is required

The impact on Employment Tribunials

How to deal with absenteeism

How to handle poor performance

How to conduct Appraisals - understand why they are needed

All forms of discrimination in the workforce and how to deal with them, including age discrimination

Understanding TUPE (The Transfer of Undertaking [Protection of Employment] Act 1981) and as amended 2006

Customer Care

This is suited to all staff interfacing with other people, public or customers:

The course will enable you to understand:

The need for customer care

Common myths

First impressions

How to build rapport

Effective telephone usage

Effective communications

How to handle customer complaints

Effective liaison

Problem solving

Questionning techniques

Ego phases

Assertiveness and behavioural attitude

Positive / negative thinking balance

How to compile clients letters, responses to customers and reports.

Please contacts us for more information on any of these courses.